Creating a Waterlily account takes just a few minutes. Once you’re set up, you can invite clients to complete an intake form, generate long-term care (LTC) predictions, and start building financing plans.
Before you start
You’ll need a unique email address and phone number to create your Waterlily account.
During sign-up, you’ll receive a verification code by text message (SMS).
Step 1: Go to the sign-up page
Navigate to: https://app.waterlily.com/signup
Step 2: Enter your information
Enter your email address and phone number.
Click Send phone code
Enter the 6- digit verification code you receive by text.
Note: If you do not receive the code, you can request a new one. Please wait at least 1 minute before requesting another code, as text messages can sometimes be delayed. This helps make sure you enter the most recent code instead of an earlier one that may arrive late
Step 3: Open the Login Link Sent to Your Email
After completing SMS verification, Waterlily will send a login link to your registered email address.
Open your email inbox and click Sign in to Waterlily.This will open a new tab confirming that you have signed in. Once you see the confirmation message, return to the original Waterlily tab where you started logging in to continue.
You can close the new confirmation tab after returning to the original tab.
Account setup
After verification, you’ll complete onboarding in 5 steps.
Step 1 of 5: Add your personal and organization details
Enter your First Name and Last Name.
Enter your Organization Name
This name can appear on materials your clients see.
(Optional) Enter your Organization Legal Name
If you don’t enter one, it will default to your Organization Name.
Click Save, then click Next (bottom-right).
Step 2 of 5: Choose a subscription and add payment details
Select your plan (for example: Start your 14-day free trial).
Enter your payment details to activate your seat and Start trial (or the equivalent button shown on your plan).
After checkout, you’ll see a subscription confirmation page. Click Next to continue.
Note: Your card won’t be charged until the trial ends .
Step 3 of 5: Review and accept the Terms of Service
Scroll through the full Terms of Service.
Once you reach the bottom, the checkboxes become available.
Check both boxes:
You agree to the Terms of Service
You agree to receive SMS messages for sign-in verification
Click Next.
Step 4 of 5: Connect your email (optional)
Waterlily can send emails using your connected email account to support better deliverability and more consistent client communication.
Choose Google or Microsoft Outlook to connect your email account.
Follow the prompts to authorize the connection.
If you want to do this later, click Skip for now.
Tip: If you don’t connect your email now, you can always do it later from your Advisor Profile.
Step 5 of 5: Create your first plan
On the “Create Your First Plan” screen, choose how you want to get started:
A) Try it yourself first
Walk through the intake form as a client would.
You’ll receive an email with a link to complete the intake form.
Use a different email from the one you used to create your Waterlily account (each Waterlily account requires a unique email).
B) Invite a client
Send your client an email invitation to complete the intake form.
After they submit, you can review results together.
You can also edit the invitation message before sending it.
If an email template is already provided, you can use it as-is.
To customize it, click Edit, update the message, then click Save.
C) Quick plan
Generate a plan quickly using limited information.
This is helpful for previewing what results may look like, but it’s less accurate than completing the full intake form.
After onboarding: Go to your dashboard and finish the Quick Start Guide
Once you’ve sent an invite or generated a plan, click Go to Dashboard.
From your dashboard, you’ll typically see a Quick start guide:
Complete the intake form
If you invited yourself, complete the intake form from your email.
If you invited a client, have them complete the intake form they received.
Review the results
Once results are ready, open the client and review the predictions.
After you review results, onboarding is complete and the Quick Start Guide should no longer appear. You can continue inviting more clients and exploring the app.
Tips and troubleshooting
Didn’t get the verification code? Use Resend text code
Can’t check the Terms of Service boxes? Make sure you’ve scrolled to the bottom of the Terms of Service section first.
Inviting yourself doesn’t work with your account email: Each account needs a unique email, so use a different email address for “Try it yourself first.”
Skipped connecting your email? You can connect later from Advisor Profile to enable sending emails through your own inbox.
Clients don’t need a Waterlily account. They can access their results using their unique access link, which you can share with them by email or by sending them their personal link directly.